Assessing Postal Operations
Postal Healthchecks are a key to cost control, operational effectiveness, service performance improvement, revenue maintenance and growth.
Cost-effective, service-oriented mail and parcel processing, delivery and transport operations, and operational structures are key prerequisites for postal organisations to increase revenue and growth.
We have developed practical tools for assessing the health of postal operations with an approach focused on identifying critical issues and opportunities for improvement, to meet the real needs of individual customer organisations.
Business and Operational Healthcheck benefits
- Appraisal of current state and gaps for profit drivers and overall improvements recommended
- Current productivity levels and service performance results benchmarked
- Unproductive activities, process gaps/bottlenecks and wasted time identified and associated costs (inside and outside) estimated with changes recommended
- Advice on existing and required revenue protection systems, processes and measures, including international reconciliations and payments and terminal dues
- Understanding of whether current human resources policies and practices are supporting the operation effectively or require improvement
- Preliminary assessment of workloads and resourcing impacts including recommendations on how to implement delivery round sizing to achieve fairly distributed workloads
- Assessment of financial reporting/budgeting practices and recommended improvements
- Evaluation of performance management practices and recommendations for improvement including draft KRAs, KPIs and a Balanced Scorecard
- Evaluation of current security practices and recommended improvements
- Assessment of mail presentation, containerisation and equipment utilised and recommended improvements
- Appraisal of health and safety policies and practices, and recommended improvements
- Assessment of current structure and practices, plus recommended improvements to job roles/descriptions, staff relations and communication
- Report detailing observations, recommendations and strategies for implementing recommended changes.
Our experience
Our consultants each have 20 to 30 years Postal and business experience in providing expert advice on operational and delivery productivity levels and practises to postal operators globally, and recommending improvements.
Over the years, we have built best practice tools, methodologies, policies and processes to many postal organisations around the world. Our advice and expertise has extended to project management, business and process re-design, management and staff training and development, and cost reduction.
We welcome the opportunity to discuss how an Operational Health Check could benefit your organisation