Specialist Logistics/Postal Consultancy
We are a group of postal industry consultants with extensive years of international experience. We form long-term relationships that help postal businesses to achieve their business goals. We offer a depth of experience and skills in the following areas that may be of interest:
Our specialised consultancy expertise is centred on:
- Ground zero review of operational, mechanisation and technology requirements
- Retail transformation and optimisation
- Determining mail automation requirements
- Introducing best practice work processes
- Identifying and eliminating unproductive activities
- Optimising workflows
- Introducing comprehensive production management tools and philosophies
- Improving management practices and techniques
- Improving staff morale and workplace safety through staff involvement in changes
- Mail Network design planning
Knowledge and Experience
Our consultants built up their vast range of expertise, products and systems, mainly from New Zealand Post’s achievements in developing innovative and practical solutions to improve delivery productivity. This was added to and refined from the consulting services provided around the work completed. The solutions are then tailored to meet individual clients’ delivery operational needs.
Transparency of detail for both the inquiry and solution phases is a key component of our operational assessments. This transparency enables the transfer of knowledge and learning to client organisations’ management.
Examples of our consultancy expertise include but are no limited to :-
Postal Business Healthcheck
Designed to identify high-level opportunities to improve or transform business procedures and processes, enhance sales (product performance) and services, maximise network reach and performance, optimise business support and technology infrastructure and enhance human capability – all designed to maximise business effectiveness, profitability, customer service, and staff satisfaction and engagement.
Business Process Re-engineering
Designed to review all key business processes and identify, quantify and document business process improvement, modernisation and automation opportunities. Business Process Reengineering is especially useful prior to commencing expensive automation projects to avoid the automation of out-dated or inefficient business processes, as well as unnecessary cost and complexity often associated with customising technology solutions.
Some summary examples of our consultancy expertise are attached, However we will work closely with Croatian Post Inc on specific projects and objectives to achieve your desired changes and results. We would also be pleased to discuss any specific opportunities to help successfully transform and improve the postal business.
Mail Processing and Delivery
Our specialised consultancy expertise is centred on:
- Ground zero review of operational, mechanisation and technology requirements
- Mail Network design planning
- Determining mail automation requirements Introducing best practice work processes
- Identifying and eliminating unproductive activities
- Optimising workflows
- Introducing comprehensive production management tools and philosophies
- Improving management practices and techniques
- Improving staff morale and workplace safety through staff involvement in changes
Specification of Business Requirements –
Designed to assist postal organisations to accurately define, document and gain sign-off for their business requirements. This scope of work usually involves numerous cross-functional workshops to ensure complete understanding of the “To-Be” business state, resolution of issues and agreement of future “To-Be” business processes between strategic business units, as well as identification of change management plans to ensure the successful execution of the proposed process and system changes.
Vendor Selection and Evaluation
As independent consultants, we are uniquely positioned to assist in the communication of requirements to international vendors, the evaluation and analysis of vendor/tender responses, and in the preparation of Board recommendations and approvals.
Quality Assurance
We also offer on-going project quality assurance programmes to assist in the successful execution of retail business and technology transaction programmes. Again, engaging independent quality assurance and project advice advisors can identify problems earlier, address vendor and customer issues sooner and more effectively, raise issues that may be culturally difficult to address for local resources as well as provide access to proven approaches and experience used to successfully execute similar projects in other postal administrations.
Summary
Our consultants have significant experience in these areas and we would be pleased to supply the CVs of our consulting resources for consideration. We would also be pleased to discuss any specific opportunities to help successfully transform and improve the postal business.